Case studies
We work with well-known brands, SMBs, mid-caps, firms and scale-ups across Germany, France and beyond. Out of respect for GDPR and the NDAs signed with our clients, we never disclose names publicly.
Take over full B2C support incl. live chat, email and phone in 4 languages.
CSAT 4.8/5 at 71% lower dev costs, response under 4 min.
„Customer service and design from one team. Responsive, tickets are handled quickly and data is cleanly adapted to our print jobs."
Escalation and retention calls in three languages, integrated with the client's existing CRM.
AHT down 38%, first contact resolution +27%, NPS stabilised.
„Consistency on the hotline, even at peak hours. Exactly what we lacked internally."
All cases are anonymised, industry, size and results are real, names remain confidential (NDA & GDPR).
They say it better than we do
„We are very satisfied with the quality and response speed across all support channels – from email and phone to live chats."
„Set up in two weeks, KPIs reached after 30 days. Exactly as promised."
„Transparent pricing, clear SLAs, weekly live calls. No hidden-cost games."
„Multilingual support quality our internal teams now use as the benchmark."
„We get senior profiles we couldn't have hired internally in 6 months."
„The account manager speaks our market's language. Huge daily-business difference."
Ready to outsource?
Free audit, transparent quote in 48 hours, start in 14 days. Cancel anytime, no hidden commissions.
Cancel anytime · Tools & licences optional (from €390/month) · Reply within 24 h