Do you also cover the DACH market?

Yes. Konzept Services is German-led and serves clients in Germany, Austria and Switzerland with native German-speaking teams – sales, customer service, IT support and back office. Project management, contracts and reporting are in German and GDPR-compliant.

Why do France and Arabic-speaking markets need specialized teams?

Customer service and sales only work when tone, etiquette and local expectations match. Our agents either grow up in the target markets or are trained specifically for them, avoiding cultural missteps and building trust faster.

What does 'cultural anchoring' mean in support?

Speaking the language is not enough. We know holidays, communication styles, privacy expectations and escalation rituals in France, Belgium, Switzerland, the Gulf states and North Africa. We defuse issues before they escalate.

Do you cover regional dialects and accents?

Standard German, French and Modern Standard Arabic are our base languages. When needed, we add native speakers from the Maghreb or the Gulf for dialects, local terms and regional social codes.

How do you handle data protection and GDPR in target markets?

We operate GDPR-compliant with corporate VPN, locked workstations and NDA before every mandate. For France and Benelux we respect local supervisory bodies; for Arabic markets we review cross-border data and retention rules with you.

Can you fully take over localized sales and support processes?

Yes – from multilingual lead qualification through email and phone support to escalation in the customer's own language. You hand us your playbook, we adapt it to the market and report back in your language.

Outsource yourIT services.serenely.

A dedicated team specialised for French, Arabic and DACH markets, operational in 14 days. Save up to 60%, without compromising on quality.

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+8 companies trust us

★★★★★ 4.9/5

„We are very satisfied with the quality and response speed across all support channels – from email and phone to live chats."
Head of Customer Success
Online printer
„We get senior profiles we couldn't have hired internally in 6 months."
CTO
E-commerce, DACH
„Working with Hassan is truly enjoyable. He shows genuine professionalism and masters every aspect of his profession. He is a reliable person who carries the projects entrusted to him through to success. He is available and a good listener. I highly recommend Hassan!"
Emilie Perrier
Communications Manager, Miss June Paris
„A very pleasant and reliable person, attentive to the network of professionals and business opportunities around the printing industry, his professional way of dealing with people is exemplary. I recommend him for his listening skills and professionalism."
Damien Ascani, Managing Director Wecom & Comepose
20+ years in visual communication · production & signage
„Hassan is very professional and solution oriented. Working with him is always a great pleasure."
Sarrah Hammoudia
Head of Strategic Partnerships & Business Growth, Samsung
„Hassan, his team and I work together on various marketing projects for our company in Spain. I can always rely on his professionalism and availability. Hassan also speaks four languages: German, French, English and Arabic, which makes communication with international customers on cross-border projects much easier. I would work with him and his team again at any time and warmly recommend him."
Bilal Buyruk, Real Deal Estate Spain
Marketing · Spain
„I highly recommend Hassan Arouri for his professionalism and the quality of his work. He stands out for his rigour, his ability to listen, and his capacity to understand and meet his clients' needs. Working with him is always a positive and enriching experience. Many thanks."
Ouarda Errihani
Head of Sales, Miss June LTD
„I had the great pleasure of working with Hassan at Flyeralarm, where he held the position of Head of Stores France. Hassan is an impressive leader with a strategic mindset, a very strong customer focus, and a natural ability to foster collaboration within his team. What stood out most to me was his pragmatic approach to solving complex challenges and his talent for motivating and developing those around him. He played a key role in strengthening Flyeralarm's presence in the French market and brought fresh, effective ideas. Hassan is not only a highly skilled manager but also a reliable and supportive colleague. I can wholeheartedly recommend him."
Kristova Mueller
International Content Advisor, Flyeralarm GmbH
„We are very satisfied with the quality and response speed across all support channels – from email and phone to live chats."
Head of Customer Success
Online printer
„We get senior profiles we couldn't have hired internally in 6 months."
CTO
E-commerce, DACH
„Working with Hassan is truly enjoyable. He shows genuine professionalism and masters every aspect of his profession. He is a reliable person who carries the projects entrusted to him through to success. He is available and a good listener. I highly recommend Hassan!"
Emilie Perrier
Communications Manager, Miss June Paris
„A very pleasant and reliable person, attentive to the network of professionals and business opportunities around the printing industry, his professional way of dealing with people is exemplary. I recommend him for his listening skills and professionalism."
Damien Ascani, Managing Director Wecom & Comepose
20+ years in visual communication · production & signage
„Hassan is very professional and solution oriented. Working with him is always a great pleasure."
Sarrah Hammoudia
Head of Strategic Partnerships & Business Growth, Samsung
„Hassan, his team and I work together on various marketing projects for our company in Spain. I can always rely on his professionalism and availability. Hassan also speaks four languages: German, French, English and Arabic, which makes communication with international customers on cross-border projects much easier. I would work with him and his team again at any time and warmly recommend him."
Bilal Buyruk, Real Deal Estate Spain
Marketing · Spain
„I highly recommend Hassan Arouri for his professionalism and the quality of his work. He stands out for his rigour, his ability to listen, and his capacity to understand and meet his clients' needs. Working with him is always a positive and enriching experience. Many thanks."
Ouarda Errihani
Head of Sales, Miss June LTD
„I had the great pleasure of working with Hassan at Flyeralarm, where he held the position of Head of Stores France. Hassan is an impressive leader with a strategic mindset, a very strong customer focus, and a natural ability to foster collaboration within his team. What stood out most to me was his pragmatic approach to solving complex challenges and his talent for motivating and developing those around him. He played a key role in strengthening Flyeralarm's presence in the French market and brought fresh, effective ideas. Hassan is not only a highly skilled manager but also a reliable and supportive colleague. I can wholeheartedly recommend him."
Kristova Mueller
International Content Advisor, Flyeralarm GmbH

The numbers speak

Healthy growth,
without fixed costs.

60%

average savings

vs. an in-house team in Germany / France

14 D

to team go-live

recruited, trained, ready

active clients

Start-ups, SMBs, print houses, scale-ups

97%

client retention

consistent over 24 months

For operations leaders

When the team is stuck in volume instead of strategy.

We build dedicated German-, French- and English-speaking teams in Tunis: permanently assigned, trained on your playbook, productive within 14 days.

Who typically starts with us

COO / Managing Director

Growth without proportional headcount, at predictable cost.

Fixed monthly price per FTE, scaling in weeks instead of quarters.

Head of Operations

Backlogs in case handling, peaks and sick leave.

Dedicated team with cover rules and weekly SLA reporting.

Head of Customer Service

Availability and response times drop, quality fluctuates.

Native-speaking agents, QA monitoring, defined AHT and CSAT targets.

Typical use cases

Customer service relief

Situation:: First level absorbs 60% of internal capacity.
Setup:: 3–5 agents DE/FR, ticket and phone channel, your tools.
Ergebnis / Result:: Internal experts back on second level and escalations.

Back office & case handling

Situation:: Invoicing, contract and master-data processes lag behind volume.
Setup:: Dedicated team, 12-month setup, documented processes.
Ergebnis / Result:: Predictable turnaround times, backlog cleared.

Outbound & appointment setting

Situation:: Sales qualifies on its own and loses time for closing.
Setup:: SDR team in the market language, CRM-integrated, weekly forecast.
Ergebnis / Result:: AE calendars filled, cleanly documented pipeline.

Market entry FR / MENA

Situation:: New market without local presence or language coverage.
Setup:: Pilot team for sales and support, backed by market analysis.
Ergebnis / Result:: First revenue before you need your own legal entity.

Live in 14 days
EU-standard contracts, GDPR compliant
Paris/Tunis time zone – same working hours as DACH

First contact in whatever format suits you

Numbers first or conversation first — both lead to the same next step: a concrete proposal for your team.

Request cost check Book a 30-minute call See pricing & packages

AI + Human

43 % AI. 57 % human.

Studies show: AI can technically handle up to 43% of work tasks. But the remaining 57% still need real people for judgment, empathy, cultural understanding and strategic decisions.

We use AI where it is fast and scalable.

Human expertise takes over where complexity, trust and sensitivity matter.

This reduces costs without sacrificing quality.

AI-powered. Human-led.

Market & language expertise

Questions about DACH, French- and Arabic-speaking markets answered.

Want to grow in France, the DACH region, Africa or the Middle East? Here is how we resolve language, culture and regulatory differences for you.

Partners

Stronger together

We work with selected partners.

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