A dedicated team specialised for French, Arabic and DACH markets, operational in 14 days. Save up to 60%, without compromising on quality.
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Who we work for
Recognise even one of these in your business? Then we're the right partner.
More requests, new channels, new markets – without adding permanent headcount.
Native-speaking teams for German, French and Arabic, built from Paris and Tunis.
A structured start in France, Benelux, Africa and the Middle East.
Instead of long vacancies and rising salaries: a ready team in 14 days.
Up to 60% cheaper than an in-house team – predictable per hour or per month.
Productive within two weeks, scaled up or down whenever demand shifts.
Does even one of these sound like you? Then a 20-minute call is worth it.
Start the cost checkHow we work
Konzept Services works as one team across two hubs: Paris is your window into Europe, Tunis is our operations base. You get one contact in your time zone, the work happens where it is done efficiently and in your customers’ language.
Your hub in Europe
Our operations base
One contract, one contact, one team, spread across two hubs that cover exactly what your business needs.
„We are very satisfied with the quality and response speed across all support channels – from email and phone to live chats."
„We get senior profiles we couldn't have hired internally in 6 months."
„Working with Hassan is truly enjoyable. He shows genuine professionalism and masters every aspect of his profession. He is a reliable person who carries the projects entrusted to him through to success. He is available and a good listener. I highly recommend Hassan!"
„A very pleasant and reliable person, attentive to the network of professionals and business opportunities around the printing industry, his professional way of dealing with people is exemplary. I recommend him for his listening skills and professionalism."
„Hassan is very professional and solution oriented. Working with him is always a great pleasure."
„Hassan, his team and I work together on various marketing projects for our company in Spain. I can always rely on his professionalism and availability. Hassan also speaks four languages: German, French, English and Arabic, which makes communication with international customers on cross-border projects much easier. I would work with him and his team again at any time and warmly recommend him."
„I highly recommend Hassan Arouri for his professionalism and the quality of his work. He stands out for his rigour, his ability to listen, and his capacity to understand and meet his clients' needs. Working with him is always a positive and enriching experience. Many thanks."
„I had the great pleasure of working with Hassan at Flyeralarm, where he held the position of Head of Stores France. Hassan is an impressive leader with a strategic mindset, a very strong customer focus, and a natural ability to foster collaboration within his team. What stood out most to me was his pragmatic approach to solving complex challenges and his talent for motivating and developing those around him. He played a key role in strengthening Flyeralarm's presence in the French market and brought fresh, effective ideas. Hassan is not only a highly skilled manager but also a reliable and supportive colleague. I can wholeheartedly recommend him."
We are a young company
Konzept Services was founded by Hassan Arouri. We are new on the market and say so openly: our own track record as a company is still growing. What is already there is 23+ years of sales, key account management and team leadership – and a structure with no long routes.
You talk to the founder, not to a sales department. He knows your case and stays your point of contact.
No approval loops across three levels. You get commitments the same day, and adjustments without change-request theatre.
We build your setup around your case instead of squeezing you into a standard package – including constellations nobody else covers.
Start with one person if that is enough. We do not have to fill large units to work economically.
Capacity follows your volume: you grow in steps as support, sales or projects pick up.
No middle layers, no maintaining processes for their own sake. Your budget goes into the work, not into administration.
What we do not have yet: years of case studies under the name Konzept Services. What we do have: experience, methods and a team that works for you from day one.
From the founder's experience
Konzept Services is a young company. These figures come from Hassan Arouri's personal experience in previous roles, not from the company's own projects.
For operations leaders
We build dedicated German-, French- and English-speaking teams in Paris & Tunis: permanently assigned, trained on your playbook, productive within 14 days.
COO / Managing Director
Growth without proportional headcount, at predictable cost.
Fixed monthly price per FTE, scaling in weeks instead of quarters.
Head of Operations
Backlogs in case handling, peaks and sick leave.
Dedicated team with cover rules and weekly SLA reporting.
Head of Customer Service
Availability and response times drop, quality fluctuates.
Native-speaking agents, QA monitoring, defined AHT and CSAT targets.
Numbers first or conversation first, both lead to the same next step: a concrete proposal for your team.
Ready to outsource?
Free audit, transparent quote in 24 hours, start in 14 days. Cancel anytime, no hidden commissions.
Cancel anytime · Tools & licences optional (from €390/month) · Reply within 24 h