10 Nearshore- und Offshore-Leistungen aus Paris und Tunis

What we take off your plate

Ten services, one team.

Ten nearshore and offshore services delivered from Paris and Tunis for DACH, France/Benelux, Africa and the Middle East. Start with 1 FTE and scale to 100, supported by a dedicated account manager (DE, FR, EN, AR).

Three areas, ten services. You see straight away where our strengths are and get directly to the team you need.

Click an area to open it, the services it covers appear below.

Support & back office2 servicesCore competency

Customer Operations

Your customers always reach a person who speaks their language: 1st and 2nd level support across phone, chat and email, plus case handling, document and data care, and correspondence following your processes.

Customer Ops

Customer support

Multilingual L1 and L2 support across phone, chat, email and social media. GDPR-compliant, trained on your brand voice.

• Zendesk, Intercom, HubSpot
• 7 days a week until 10 pm
• Multichannel & multilingual

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Case handling

Case handling & back office

Administrative case processing for your business: applications and orders, document review, data entry, invoicing and master-data maintenance plus correspondence following your process rules.

• Applications, orders & cases
• Data and document maintenance
• GDPR-compliant processes

Sales, key accounts, marketing5 servicesCore competency

Sales & Growth

From first contact to a growing key account: one team for outbound and lead qualification, for strategic customers, partnerships, new markets and digital campaigns.

Sales

Sales

SDR team for outbound, cold calling, lead qualification, nurturing and demo booking. Multilingual agents, trained on your playbook in 5 days.

• HubSpot, Salesforce, Pipedrive, Zoho
• Scripts built together
• From €2,070/month (junior)

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Business Development

Business development

Market analysis, account mapping, partner acquisition and go-to-market execution for new target markets across DACH, France/Benelux, Africa and the Middle East.

• Market and competitive research
• Partner and channel build-out

Key Accounts

Key Account Management

Our multilingual key account managers live in Europe and support your strategic clients personally through regular on-site visits, follow-up, upsell, QBRs and account plans.

• Quarterly account plans
• On-site client visits across Europe
• Upsell & retention managed

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Partnerships

Partnership management

Building and managing partners, resellers and sales channels: partner acquisition, onboarding, joint pipeline and regular partner reviews.

• Partner acquisition & onboarding
• Joint pipeline & co-selling
• Same options as sales

Marketing

Marketing

SEO, paid media, content, social and marketing automation. Trilingual delivery with monthly reporting.

• HubSpot, Brevo, Webflow
• SEO and paid campaigns

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Development, projects & design3 services

IT & Digital

Dedicated developers for web, apps and integrations, from MVP to continuous development, plus ongoing technical support for your systems. Experienced project management keeps time, budget and quality on track; dedicated design capacity covers print, web and campaigns.

Tech

IT services

Dedicated developers for web, apps and integrations – from MVP to continuous delivery. Experienced engineers live in 14 days.

• TypeScript, React, Node.js
• Agile sprints & code reviews
• Dedicated teams

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Delivery

Project management

Structured delivery of your projects: planning, coordination, reporting and risk management by experienced PMs (PMI/Prince2/Scrum).

• Roadmaps, backlogs & status reports
• Steering of multilingual teams
• Weekly updates & QBRs

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Design

Graphic designer

Dedicated graphic and media designers for print, web and social: layouts, print-ready artwork, image editing and campaign assets – embedded in your processes.

• Adobe CC, Figma, Canva
• Print-ready artwork
• Fixed monthly capacity

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