Case studies
We work with well-known brands, SMBs, mid-caps, firms and scale-ups across Germany, France and beyond. Out of respect for GDPR and the NDAs signed with our clients, we never disclose names publicly.
Take over full B2B support incl. live chat, email and phone in 4 languages.
CSAT 4.8/5 at 71% lower dev costs, response under 3 min.
„Customer service and design from one team. Responsive, tickets are handled quickly and data is cleanly adapted to our print jobs."
Escalation and retention calls in three languages, integrated with the client's existing CRM.
AHT down 38%, first contact resolution +27%, NPS stabilised.
„Consistency on the hotline, even at peak hours. Exactly what we lacked internally."
All cases are anonymised, industry, size and results are real, names remain confidential (NDA & GDPR).
They say it better than we do
„We are very satisfied with the quality and response speed across all support channels – from email and phone to live chats."
„We get senior profiles we couldn't have hired internally in 6 months."
„Working with Hassan is truly enjoyable. He shows genuine professionalism and masters every aspect of his profession. He is a reliable person who carries the projects entrusted to him through to success. He is available and a good listener. I highly recommend Hassan!"
„A very pleasant and reliable person, attentive to the network of professionals and business opportunities around the printing industry, his professional way of dealing with people is exemplary. I recommend him for his listening skills and professionalism."
„Hassan is very professional and solution oriented. Working with him is always a great pleasure."
„Hassan, his team and I work together on various marketing projects for our company in Spain. I can always rely on his professionalism and availability. Hassan also speaks four languages: German, French, English and Arabic, which makes communication with international customers on cross-border projects much easier. I would work with him and his team again at any time and warmly recommend him."
„I highly recommend Hassan Arouri for his professionalism and the quality of his work. He stands out for his rigour, his ability to listen, and his capacity to understand and meet his clients' needs. Working with him is always a positive and enriching experience. Many thanks."
„I had the great pleasure of working with Hassan at Flyeralarm, where he held the position of Head of Stores France. Hassan is an impressive leader with a strategic mindset, a very strong customer focus, and a natural ability to foster collaboration within his team. What stood out most to me was his pragmatic approach to solving complex challenges and his talent for motivating and developing those around him. He played a key role in strengthening Flyeralarm's presence in the French market and brought fresh, effective ideas. Hassan is not only a highly skilled manager but also a reliable and supportive colleague. I can wholeheartedly recommend him."
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