Customer support
Phone, chat, email and social media, from one team. A multilingual team trained on your brand, your tools and your tone. 24/7 options available.
Online printing market leader
Took over full B2C support incl. live chat, email and phone. CSAT 4.8/5 at 71% lower cost.
All cases are anonymised, industry, size and results are real, names remain confidential (NDA & GDPR).
Why Konzept Services
We are the first outsourcing company delivering a full service stack across markets with one multilingual team, at transparent prices that are the same for every client.
Germany, Austria, Switzerland, France, Benelux, from one team, with one point of contact and one invoice. No local subcontractors, no quality loss at language borders.
We are the first outsourcing company to display our rates openly in a live configurator. A Fortune 500 pays the same hourly rate as a 10-person start-up. No backroom deals, no hidden setup fees, no vendor lock-in. You see what you pay before the first call.
Every mandate ships with a dedicated account manager fluent in the languages of your target market, plus a permanent contact in your native language. Competitors charge for this; with us it is standard because steering should never be an add-on.
You choose the term that fits your business, not us. 3-month notice as standard, longer commitments with a price advantage, shorter pilots on request. No 12- or 24-month trap like classic BPO providers. If we do not deliver, you leave.
Yes. Standard is 7 days until 10 pm; 24/7 available at an uplift (shift coverage with operator rotation).
5-day onboarding on your brand playbook, weekly calibration sessions, macros and templates built together.
Ready to outsource?
Free audit, transparent quote in 48 hours, start in 14 days. Cancel anytime, no hidden commissions.
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