IT service
Multilingual IT helpdesk for employees or end customers. Ticket intake, diagnosis, escalation, knowledge-base upkeep. Optional 24/7 and ITIL-aligned.
International mid-market (1,200 employees)
Took over internal IT support for three European sites. ITSM-integrated, SLA-compliant.
All cases are anonymised, industry, size and results are real, names remain confidential (NDA & GDPR).
Why Konzept Services
We are the first outsourcing company delivering a full service stack across markets with one multilingual team, at transparent prices that are the same for every client.
Germany, Austria, Switzerland, France, Benelux, from one team, with one point of contact and one invoice. No local subcontractors, no quality loss at language borders.
We are the first outsourcing company to display our rates openly in a live configurator. A Fortune 500 pays the same hourly rate as a 10-person start-up. No backroom deals, no hidden setup fees, no vendor lock-in. You see what you pay before the first call.
Every mandate ships with a dedicated account manager fluent in the languages of your target market, plus a permanent contact in your native language. Competitors charge for this; with us it is standard because steering should never be an add-on.
You choose the term that fits your business, not us. 3-month notice as standard, longer commitments with a price advantage, shorter pilots on request. No 12- or 24-month trap like classic BPO providers. If we do not deliver, you leave.
We work in your ITSM (Jira SM, ServiceNow, Freshservice, Zendesk). If you do not have one, we advise on selection and set it up.
Weekly reporting in your format and monthly QBRs. Standard metrics: first response, resolution time, CSAT, SLA attainment.
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