Blog 2026
Insights, fresh from 2026.
Up-to-date analyses and field reports.
- IT outsourcingNetzwoche (CH)Jun 10, 2026
Switzerland: From classic outsourcing contracts to platform models (DE)
Cloud, AI and security are reshaping Swiss outsourcing. Companies want strategic partners for innovation, governance and digital sovereignty.
- Customer supportYoummday (DE/AT)Jun 6, 2026
Customer service outsourcing in 2026: models, sourcing, AI, and quality
Deep dive from DACH on how BPO models, language coverage and quality KPIs are restructuring across Germany, Austria and Switzerland.
- StudyMiebach (CH/DE)Jun 1, 2026
Miebach Outsourcing Study 2026: Growth continues, expectations diverge (DE)
Fresh DACH research on steering, transparency and collaboration between buyers and providers — outsourcing remains central, the bar keeps rising.
- AI & BPOAlora Conseil (FR)May 15, 2026
France: The future of BPO in the age of AI, 2026 (FR)
Paris-based analysis of what generative and agentic AI really changes in BPO — and the role of francophone delivery hubs (Tunis, Morocco, Madagascar).
- Customer service ATIMWF AustriaApr 15, 2026
Customer Orientation 2026 (Austria): What customers expect from service (DE)
62,000 ratings across 432 companies and 52 sectors — the largest Austrian benchmark for service quality teams.
- Hybrid sourcingRoyal AI Force (FR)Mar 22, 2026
Hybrid outsourcing in 2026: trends and forecasts to know (FR)
Combining human talent with AI: how French companies absorb rising costs, hiring pressure and stricter client expectations through hybrid teams.
- IT servicesDigital Chiefs (DE)Mar 2, 2026
IT outsourcing 2026: Nearshoring, AI or in-house? (DE)
42% of German companies plan Central and Eastern Europe investments. AI coding assistants boost dev productivity 30–60%. The new CIO agenda.
- BPO FranceRouge Hexagone (FR)Feb 12, 2026
France: BPO trends 2026 — automation, AI and skilled offshore (FR)
French SMEs and mid-caps move to hybrid models: less task delegation, more skill sourcing, with brand consistency preserved across language borders.
- Market forecastStatista DACHFeb 1, 2026
BPO market D-A-CH: 2026 forecast (DE)
Revenue trajectory, brand shares and average spend per employee for BPO across Germany, Austria and Switzerland.
External sources, links open in a new tab. We are not responsible for third-party content.
Ready to outsource?
Thirty minutes
save you six months.
Free audit, transparent quote in 48 hours, start in 14 days. Cancel anytime, no hidden commissions.
Cancel anytime · Tools & licences optional (from €390/month) · Reply within 24 h