KonzeptServices

Outsource yourIT services.serenely.

A dedicated multilingual team, operational in 14 days. Save up to 60%, without compromising on quality.

Start a projectSee case studies

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+15 companies trust us

★★★★★ 4.9/5

  • „We are very satisfied with the quality and response speed across all support channels – from email and phone to live chats."
    Head of Customer Success
    Online printer
  • „Set up in two weeks, KPIs reached after 30 days. Exactly as promised."
    VP Revenue Operations
    SaaS scale-up
  • „Transparent pricing, clear SLAs, weekly live calls. No hidden-cost games."
    COO
    FinTech, Paris
  • „Multilingual support quality our internal teams now use as the benchmark."
    Director Customer Experience
    Insurance, EU Top-5
  • „We get senior profiles we couldn't have hired internally in 6 months."
    CTO
    E-commerce, DACH
  • „The account manager speaks our market's language. Huge daily-business difference."
    Managing Director
    Industry, France

The numbers speak

Healthy growth,
without fixed costs.

60%
average savings
vs. an in-house team in Germany / France
14 D
to team go-live
recruited, trained, ready
15+
active clients
Start-ups, SMBs, firms, scale-ups
97%
client retention
consistent over 24 months

AI + Human

43 % AI. 57 % human.

Studies show: AI can technically handle up to 43% of work tasks. But the remaining 57% still need real people for judgment, empathy, cultural understanding and strategic decisions.

We use AI where it is fast and scalable.

Human expertise takes over where complexity, trust and sensitivity matter.

This reduces costs without sacrificing quality.

AI-powered. Human-led.

Why Konzept Services

Four promises that make us different.

We are the first outsourcing company delivering a full service stack across markets with one multilingual team, at transparent prices that are the same for every client.

Cross-market

First company to deliver one service stack across all markets

Germany, Austria, Switzerland, France, Benelux, from one team, with one point of contact and one invoice. No local subcontractors, no quality loss at language borders.

  • 4 languages standard (DE/FR/EN/AR)
  • ES/IT coming soon
  • One SLA for every market
  • Consistency from Tunis, Paris, Brussels, Regensburg to Berlin
Price transparency

First company with public tariffs, trust from day zero

We are the first outsourcing company to display our rates openly in a live configurator. A Fortune 500 pays the same hourly rate as a 10-person start-up. No backroom deals, no hidden setup fees, no vendor lock-in. You see what you pay before the first call.

  • Public price configurator, first in our industry
  • No hidden setup fees, no vendor lock-in
Account Manager

Your account manager, in the language of your market

Every mandate ships with a dedicated account manager fluent in the languages of your target market, plus a permanent contact in your native language. Competitors charge for this; with us it is standard because steering should never be an add-on.

  • Market languages: DE · FR · EN · NL · AR · ES · IT coming soon
  • Bundled in the package price
  • Weekly reporting
  • Single point of contact in your native language
You choose

The contract term you decide, no lock-in

You choose the term that fits your business, not us. 3-month notice as standard, longer commitments with a price advantage, shorter pilots on request. No 12- or 24-month trap like classic BPO providers. If we do not deliver, you leave.

  • Operational in 14 days
  • Term freely chosen (3, 6, 12 months)
  • Scale ±50% per quarter

Our service areas

Customer serviceMultilingual support across phone, chat, email and social media.View detailsSalesSDR team for outbound, lead qualification and demo booking.View detailsKey Account ManagementDedicated account manager for your strategic customers.View detailsProject managementPlanning, coordination and reporting with experienced PMs.View detailsIT serviceHelpdesk and L1/L2 support with SLA and ITSM integration.View detailsMarketingSEO, paid media, content and marketing automation.View detailsCustomer experienceCX programmes, NPS, retention and feedback processes.View detailsMarket analysis & market entryMarket studies, competitive analysis and guided market entry in your target markets.View details

Ready to outsource?

Thirty minutes
save you six months.

Free audit, transparent quote in 48 hours, start in 14 days. Cancel anytime, no hidden commissions.

Book an intro call

Cancel anytime · Tools & licences optional (from €390/month) · Reply within 24 h